Frequently Asked Questions
Everything you need to know about your home hardware and replacement parts.
How do I know if a replacement part will fit my appliance?
We recommend searching by your appliance's specific model number. You can usually find this on a sticker inside the door, on the back, or under the kickplate. If you are still unsure, our support team can verify compatibility for you.
What is your return policy for installed parts?
To ensure quality for all customers, we only accept returns on parts that are in their original, uninstalled condition and packaging within 30 days of purchase. Electrical components that have been installed are not eligible for return.
How long does shipping take for in-stock items?
Orders for in-stock parts placed before 2:00 PM EST typically ship the same day. Standard ground shipping usually arrives within 3-5 business days, while expedited options are available at checkout.
Are your parts genuine OEM or aftermarket?
PartsNet carries both Original Equipment Manufacturer (OEM) parts and high-quality aftermarket alternatives. Each product listing clearly identifies the manufacturer so you can make the best choice for your budget and warranty.
Do you offer bulk discounts for contractors?
Yes, we offer a professional discount program for licensed contractors and property managers. Please contact our sales department to set up a trade account and access volume pricing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.